ZoCo is looking for a process-oriented Account Manager with meticulous attention to detail who can always keep a clear view of the big picture and has strong relationship management skills. Our ideal candidate can work independently and is committed to efficiency. They can juggle several projects, clients, and teammates while being capable of managing various—sometimes conflicting—priorities with constantly evolving requirements. We place a high value on relationships, and our Account Manager will need to excel as the main point of contact between clients and the team, making strategic decisions and intuitively knowing when to adapt our approach or deliverables to meet the objectives and priorities for a project. A natural leader, this team member must be comfortable quarterbacking all deliverables and deadlines, bringing order to chaos, and balancing client and team needs.

Professional Qualifications

  • 4-year degree
  • 2–4 years agency experience is required
  • 1–3 years of digital experience managing complex solutions, products, and experiences is required
  • Knowledge and background in creative and digital services required
  • Excellent written and verbal communication skills required
  • Excellent attention to detail and highly thorough required
  • Strong ability to think strategically, listen, and communicate efficiently internally and externally required
  • Proven experience managing and growing client relationships and projects preferred

Personal Qualifications

You are driven, articulate and confident to work independently. You’re committed to building new relationships and  nurturing existing ones. You can insert yourself in the client’s shoes, understand their industry and the hurdles they face, and provide meaningful insights and value-driven solutions. As the client’s main contact you provide excellent customer service but also manage scope creep. You have excellent writing, proofreading skills and a very thorough attention to detail. You are process-oriented, and never let anything slip through the cracks. You are always ready and able to roll up your sleeves and insert yourself in areas you can add value.

Job Responsibilities

  • Creates and nurtures meaningful client relationships
  • Identifies future opportunities where ZoCo can add value to clients’ businesses
  • Assists with business development by crafting project briefs, proposals, and statements of work
  • Outlines, articulates, and manages all the aspects, processes, and deliverables of a project within the terms of a statement of work, and makes sure all projects are executed on time and to the highest standard
  • Defines and manages project timelines, team tasks, and hourly allocations using ZoCo’s project management software and tools
  • Collaborates on weekly resource allocation of the design team
  • Manages all communication with the client from kickoff through the final delivery of the project
  • Interprets objectives and clearly communicates expectations to the client and team, thoroughly documenting all pertinent details, decisions, and responsibilities
  • Prepares and assists with leading internal team meetings, project kickoff meetings, strategy sessions, and status update meetings
  • Assists and reviews client presentations and deliverables
  • Regularly reports internally on the status of projects and new business opportunities, including escalation as needed
  • Manages partners, vendors, and expenses for the accounts you manage
  • Collaborates with accounting to ensure accurate and timely client billings

Think you can hang? We’d love to hear from you. Share your information with us at: hello@zocodesign.com