• Columbus, OH
  • Remote
  • Full-Time (30+ Hours) – Benefits eligible
  • Ongoing Contract

Our client is looking for a Senior UX Researcher to join their CX transformation team.


  • Digital experience and technology partner located in Columbus, OH
  • Blending data, technology, research, and design to deliver meaningful experiences to their clients for 25yrs
  • 500+ employees


  • Working within a cross-functional team of service and product designers, analysts, product managers, developers, and client stakeholders to help plan and conduct research studies that ensure we deliver valuable outcomes to our clients
  • Working directly with client stakeholders to understand their goals and learning objectives to scope and determine the appropriate research methodologies
  • Bring creative approaches to understanding human needs, identifying critical gaps in experiences, and uncovering whitespace for innovation
  • Planning, coordinating, and executing research that uncovers experience pain points and defines the requirements of excellent future state experiences
  • Skillfully managing the research process, from creating a research plan and screener, to managing third-party participant recruiting and research facility vendor(s), to creating guides, stimuli, and templates to engage teammates during the process
  • Planning and conducting thoughtful primary and secondary research activities and facilitating all types of research sessions, from 1:1s to group sessions to remote unmoderated studies
  • Coding, analyzing, and synthesizing collected data into meaningful and actionable insights
  • Creating excellent written, verbal, and visual presentations/deliverables that inspire action and engage a diverse audience of teammates/business and technical stakeholders in understanding what you have learned
  • Ensure websites comply with the law and equal opportunities policies


  • 5+ years of experience in a research role and experience working on a collaborative team; within an agency environment where you were “client-facing” is preferred
  • Expert-level moderation and question-asking skills (i.e., ability to ask the right questions to elicit participant needs, goals, and behaviors; knowing when to probe; understanding when to ask questions for depth versus breadth; and asking unbiased/non-leading questions)
  • Understand and practice qualitative research methods
  • Exhibit creativity and innovation, to come up with new ideas
  • Be confident in your presentation skills to present the stages of the design development to business users
  • The ability to clearly articulate why research is important to the design process, and to identify the best type for the situation
  • Project or work experience that required you to understand and manage complex technical and business ideas, requirements, and data from research, and layer them all together to help guide decision-making
  • Enthusiasm for design and technology
  • Ability to travel; Given the nature of research and our commitment to providing our clients with the best possible outcomes
  • Occasional travel may be required to moderate in-person research sessions, facilitate client/stakeholder meetings, and conduct high-impact final presentations
  • Multitasks – prioritizes and meets deadlines promptly and on time
  • Strong organizational and follow-up skills, as well as attention to detail
  • Excellent verbal and written communication with the ability to effectively communicate at multiple levels in the organization
  • Portfolio of work samples that demonstrate a clear understanding of the subject matter being communicated and a strong focus on user understanding at many levels


  • Experience in human-centered interaction


Portfolio Creative is an award-winning women-owned specialized staffing and recruiting company providing talent in the digital, marketing, and creative industries. We work with clients in several states and employ candidates in and outside of Ohio. Please note, we do not have the ability to work with candidates outside of the U.S. Portfolio Creative is an equal-opportunity employer. We strive to have a diverse and inclusive workforce and are committed to ensuring all employees are recruited, assigned, and employed on a nondiscriminatory basis.

Job Number: 6005